What to Expect from Your Next Appliance Service

Our team at Appliance Professional is here to make your every appliance repair as convenient and speedy as possible. We believe one of the reasons customers continue to turn to us for relief is because we perform every service with the highest degree of integrity and care—walking you through your repair from start to finish. That is why we are happy to share what to expect from your next service below.

The day before your appointment, you will receive an automated confirmation call, so you can plan accordingly. 

Three things to consider before our technician arrives are:

  • The location of the malfunctioning appliance: Just because an appliance fits in a nook, doesn’t mean we can access it for repairs. Please let us know if this is the case before we arrive, so we can properly coordinate.
  • Where your pets will be during service: Even the friendliest pets can become excited or uncomfortable with the movement and noise made during your repair. We want to keep our technicians comfortable and safe, so we ask that your pets are managed throughout your service or placed in another room.
  • Keeping your refrigerator, freezer, or ice maker plugged in: If your fridge, freezer, or ice maker is causing you trouble, we ask that you keep these systems plugged in. If it is unplugged when we arrive, we may need to reschedule your service for another day.

On the day of the appointment, you will get a call 30 minutes before your scheduled time to confirm you are at home. Our certified technician will arrive in a fully stocked green van within the 30-minute timeframe, ready to perform a thorough inspection and get to work right away.

Need to cancel or reschedule? Just call or chat with our office staff and we'll find another time that works better for you.

Is your call for a warranty claim? We will follow the warranty company or manufacturer's procedures. If your policy has a deductible, our technician will collect it during the appointment. We will diagnose the issue and submit that diagnosis to the company - they will approve or deny the repair. If you have questions about the process, feel free to ask!

If your repair is covered under a warranty, our team will follow the procedures laid out by the company or manufacturer to a ‘T’. If you have a deductible, we will collect it during our visit. If your repair isn’t covered or we need to submit a diagnosis and wait for approval, we will let you know and schedule a follow up as needed. We understand that warranties can be confusing, and while we can’t speak for the warranty company, we will do our best to help you navigate it. 

Once our repairs are complete, we will perform a thorough test to ensure quality. Finally, we clean up after ourselves, leaving our workspace spotless—allowing you to enjoy your appliance in peace. 

Are you still curious about your upcoming appliance service? Call us at (803) 373-1440. We’ll walk you through your service from start to finish.

    “Scheduling my repair was super straightforward. My technician was on time, polite, and efficient. They made fixing my washing machine feel easy!”

    Caroline F.

    “The customer service is superb. 👍🏿Received confirmation emails and phone calls. My service technician was Sam, he was on time, professional and honest. He previously fixed our dishwasher and now our microwave. I wished my warranty company would've connected with them first.”

    Nicholle D.

    “I like the way that they were in contact throughout the process. The tech was respectful, friendly and cleaned the area afterward. Great job.”

    Melina F.

    “The technician was on time and very professional and knowledgeable about what was needed. Completed work in a timely manner.”

    Shirley P.

    “The technician was very helpful and quickly had my refrigerator back up and running. Highly recommended.”

    Daniel M.

    “Great experience with our technician Emanuel - very professional, friendly and knew what he was doing!”

    Charlotte A.

    “Richard has been absolutely fantastic every single time he’s come out here to fix our appliances! I HIGHLY recommend him for all your needs!”

    Nia H.

    “My dryer would not heat one night. I called for an appointment to have it repaired and Mr. Richard was here by 12:00 noon. He was very professional with a personal touch! He definitely accepts responsibility of his position! Very reasonably priced. Thank you to the young lady who answered the phone who was so polite and reassuring. I highly recommend this company!”

    Susan B.

    “I’ve used these guys a few times in my own house and several times with my clients. They always do great work and are very reasonable for their repair prices. I’ve literally lost count of the thousands they have saved me over replacing fridges, dishwashers, etc.”


    “Our freezer was accumulating ice inside from a leak near the gasket. I was able to schedule next day service. They called 30 minutes before they were going to come (just like they told me they would) in the time window they said they would come in. It was so nice to be able to just leave work to be able to meet them at my house. Turns out the fix was super easy and they only charged me the service fee for coming out to my house. They are a really great company and I would recommend them to anyone.”

    Michael G.

    “We had Nick come out to look at our dishwasher. He couldn’t have been more knowledgeable or a nicer guy. Took the extra time and effort to make sure we had all the information we needed. Even dog friendly! Thanks for the great help!”

    Steven L.

    “Service performed by Appliance Professional was efficient and done quickly and done right. The technician (Levi) knew what he was doing and did a professional job. I would highly recommend this company if your appliance needs servicing.”

    Jerry S.

    “After many unsuccessful attempts to DIY fix my dishwasher I finally called Appliance Professional. Emmanuel came out when they said he would and diagnosed my issue. The parts we had to order arrived in the window I was given and Emmanuel came out (on time!) again and fixed our dishwasher quickly. He did an awesome job and I was really happy with our experience. Thank you for doing what you say you will, when you say you will at a fair price!”

    Chris H.

    “The most professional appliance repair that I have ever received. From the beginning to end. Firstly, I reached a professional customer service agent that coordinated my appointment. I then received a notification call informing me of the time to expect the technician. Nathan, arrived promptly and was very professional and knowledgeable. He also explained why I was having the problem with my ice maker. The problem was resolved quickly. I am so pleased that I have found a professional, dependable, and very knowledgeable appliance repair company that responds to the customer. I highly recommend Appliance Professional.”

    Jenny B.
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