What to Expect from Your Next Appliance Service

Our team at Appliance Professional is here to make your every appliance repair as convenient and speedy as possible. We believe one of the reasons customers continue to turn to us for relief is because we perform every service with the highest degree of integrity and care—walking you through your repair from start to finish. That is why we are happy to share what to expect from your next service below.

The day before your appointment, you will receive an automated confirmation call, so you can plan accordingly.

Three things to consider before our technician arrives:

The location of the malfunctioning appliance: Just because an appliance fits in a nook, doesn’t mean we can access it for repairs. Please let us know if this is the case before we arrive, so we can properly coordinate.
Where your pets will be during service: Even the friendliest pets can become excited or uncomfortable with the movement and noise made during your repair. We want to keep our technicians comfortable and safe, so we ask that your pets are managed throughout your service or placed in another room.
Keeping your refrigerator, freezer, or ice maker plugged in: If your fridge, freezer, or ice maker is causing you trouble, we ask that you keep these systems plugged in. If it is unplugged when we arrive, we may need to reschedule your service for another day.

On the day of the appointment, you will get a call 30 minutes before your scheduled time to confirm you are at home. Our certified technician will arrive in a fully stocked green van within the 30-minute timeframe, ready to perform a thorough inspection and get to work right away.

Need to cancel or reschedule? Just call or chat with our office staff and we’ll find another time that works better for you.

Is your call for a warranty claim?

We will follow the warranty company or manufacturer’s procedures. If your policy has a deductible, our technician will collect it during the appointment. We will diagnose the issue and submit that diagnosis to the company – they will approve or deny the repair. If you have questions about the process, feel free to ask!

 5/5

"My dryer was way too hot. Andrew came the next day. He ordered parts and was back in less than a week to fix our dryer. He was professional, on time and very knowledgeable. He explained what he did to fix our dryer. This was our first time using Appliance Professional and we will definitely use them again."

"We were very pleased with Appliance Professionals. The ice maker in our fridge/freezer had cracked and was no longer making ice. (and they showed the damage to us, which I appreciated) Appliance Professionals was able to replace the entire ice maker and we are back in business. The rep that came out to service us was one of the most professional we have ever worked with."

"Everything from scheduling the appointment to the quality of service I received was excellent! I've used several other appliance repair services and none of them come close to Appliance Professional. The tech figured out the problem with our clothes drier even after a GE Certified tech could not! The drier works like new now. You will not go wrong by using them, I will never go anywhere else again."

“Scheduling my repair was super straightforward. My technician was on time, polite, and efficient. They made fixing my washing machine feel easy!”

"When we called we were able to get an appointment the next day. We received a call 30 minutes prior to know when to expect them to arrive. The tech was friendly and very knowledgeable. We were able to have our fridge repaired the same day. We will definitely call them again with any appliance issues."

If your repair is covered under a warranty, our team will follow the procedures laid out by the company or manufacturer to a ‘T’. If you have a deductible, we will collect it during our visit. If your repair isn’t covered or we need to submit a diagnosis and wait for approval, we will let you know and schedule a follow up as needed. We understand that warranties can be confusing, and while we can’t speak for the warranty company, we will do our best to help you navigate it.

Once our repairs are complete, we will perform a thorough test to ensure quality. Finally, we clean up after ourselves, leaving our workspace spotless—allowing you to enjoy your appliance in peace.

Are you still curious about your upcoming appliance service?

Call us at 803-788-4433. We’ll walk you through your service from start to finish.