Appliance Warranty Information

Having your home’s most-used machines protected under warranty ensures you never have to be without functioning appliances for long. However, every warranty is different, and it is important to understand what they cover and how to activate them, so if the unthinkable happens, there is no delay between the breakdown and you getting the help you need. 

The first thing to consider is whether your appliance is under a full warranty or limited warranty. Full warranties often cover repairs or replacement within a specified time period. However, these warranties often come with conditions—for example, they might not cover normal wear and tear. As the name suggests, limited warranties are traditionally limited to specific parts or types of defects that are laid out by the manufacturer. Additionally, these warranties can be limited in covering only parts but not labor or require you to split costs with the manufacturer. 

At Appliance Professional, our locally owned and operated company has over 15 years of experience providing homeowners in Columbia and surrounding areas with reliable  repairs through contracts with warranty companies. As certified and highly trained technicians, we service every make and model of appliance and happily work with manufacturer, home, and extended warranties. 

Appliance Manufacturer Warranty Repair Process

When your in-warranty appliance breaks down, the first thing you should do is call the manufacturer. They will confirm the warranty is still active and help you open a work order. Once you request Appliance Professional for service, the manufacturer will typically send us the order so we can reach out to you to schedule an appointment. 

After meeting with our technician, you can rest easy knowing that we can handle it from here—performing a thorough inspection, ordering parts, filling out authorization paperwork, and repairing your appliance as quickly as possible.  

Home & Extended Warranty Repair Process

Whether you have an extensive home warranty or extended manufacturer warranty, our team can help. Similar to manufacturer warranties, the first course of action is to contact your home or extended warranty company to understand the parameters of your warranty and open a work order. When you request Appliance Professional for the repair, the warranty company will forward us the order so we can contact you for an appointment time. Our certified pros will handle every aspect of your repair, so you can get back to enjoying your space.

Do you have more questions about in-warranty repairs? Give our team a call today at (803) 373-1440 and we’ll happily walk you through the process from start to finish.

    “The technician was very helpful and quickly had my refrigerator back up and running. Highly recommended.”

    Daniel M.

    “Great experience with our technician Emanuel - very professional, friendly and knew what he was doing!”

    Charlotte A.

    “Richard has been absolutely fantastic every single time he’s come out here to fix our appliances! I HIGHLY recommend him for all your needs!”

    Nia H.

    “My dryer would not heat one night. I called for an appointment to have it repaired and Mr. Richard was here by 12:00 noon. He was very professional with a personal touch! He definitely accepts responsibility of his position! Very reasonably priced. Thank you to the young lady who answered the phone who was so polite and reassuring. I highly recommend this company!”

    Susan B.

    “I’ve used these guys a few times in my own house and several times with my clients. They always do great work and are very reasonable for their repair prices. I’ve literally lost count of the thousands they have saved me over replacing fridges, dishwashers, etc.”

    Trey

    “Our freezer was accumulating ice inside from a leak near the gasket. I was able to schedule next day service. They called 30 minutes before they were going to come (just like they told me they would) in the time window they said they would come in. It was so nice to be able to just leave work to be able to meet them at my house. Turns out the fix was super easy and they only charged me the service fee for coming out to my house. They are a really great company and I would recommend them to anyone.”

    Michael G.

    “We had Nick come out to look at our dishwasher. He couldn’t have been more knowledgeable or a nicer guy. Took the extra time and effort to make sure we had all the information we needed. Even dog friendly! Thanks for the great help!”

    Steven L.

    “Service performed by Appliance Professional was efficient and done quickly and done right. The technician (Levi) knew what he was doing and did a professional job. I would highly recommend this company if your appliance needs servicing.”

    Jerry S.

    “After many unsuccessful attempts to DIY fix my dishwasher I finally called Appliance Professional. Emmanuel came out when they said he would and diagnosed my issue. The parts we had to order arrived in the window I was given and Emmanuel came out (on time!) again and fixed our dishwasher quickly. He did an awesome job and I was really happy with our experience. Thank you for doing what you say you will, when you say you will at a fair price!”

    Chris H.

    “The most professional appliance repair that I have ever received. From the beginning to end. Firstly, I reached a professional customer service agent that coordinated my appointment. I then received a notification call informing me of the time to expect the technician. Nathan, arrived promptly and was very professional and knowledgeable. He also explained why I was having the problem with my ice maker. The problem was resolved quickly. I am so pleased that I have found a professional, dependable, and very knowledgeable appliance repair company that responds to the customer. I highly recommend Appliance Professional.”

    Jenny B.
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